Work Experience
Associate Manager Customer Success Manager
October 2024 — Current
I joined Yelp in October 2024 as a Customer Success Manager, managing a portfolio of small and mid-sized business advertisers with a focus on retention, customer satisfaction, and long-term account growth. After demonstrating strong performance and leadership, I was promoted to Associate Manager in May 2025. In my current role, I lead and develop a team of Customer Success Managers, using performance data and key metrics to identify trends, make informed decisions, and improve team performance. I coach team members through regular feedback, performance reviews, and individualized development while working with cross-functional teams to resolve complex issues and improve internal processes. I also enjoy taking initiative by introducing new ideas, testing different approaches, and identifying opportunities to improve efficiency. Through these efforts, I have helped lead my team to consistently perform above expectations and achieve high levels of production. Most importantly, I strive to create a collaborative and accountable environment where people feel supported, challenged, and empowered to succeed.
Past Experience
Sherwin Williams
Operations Manager
Customer Service Specialist
Sep 2020 — Apr 2022 (Santa Barbara)
March 2023 — Present (San Diego)
I started at the Sherwin Williams store as a Sales Associate, carrying out paint orders, stocking shelves, and filling every customer need by providing service in a fast-paced environment. Shortly after joining the company, I was promoted to being a Key Holder, and was given the responsibility of opening and closing the store when asked. The next year consisted of training for upper management tasks, such as unloading trucks with a forklift, organizing the warehouse, organizing employee schedules, and opening/managing customer accounts. Once I moved to San Diego to attend UCSD, I was recommended to join the store in Pacific Beach. I excelled in my customer service duties inside and outside of the store, and feel that I learned a lot of valuable leadership and management skills that I will take forward.
50/50 Raffle
Ticket Salesman
June 2022 — July 2023
I was mainly responsible for accepting payments to participate in the 50/50 Raffle on a daily and nightly basis. I continuously communicated the rules and procedures clearly to potential customers, offering any assistance about where to proceed for results and winnings. Every shift, I reported to the Foundation Coordinator, who oversees daily raffle operations. I made sure to always have HIGH energy and a LOUD voice. It was always my goal to be the lead salesman at the end of each shift. To reach this goes, I was excellent at educating customers that the more the spend, the higher their odds! I would have applied to be the starting catcher for the Padres, but Campusano is awesome, so for now, being a 50/50 salesman will have to do!
The Catamaran Resort
Barback
Sep 2022 — Dec 2022
Always ensured bar was well-stocked with ice, liquor, wine, and beer. Helped to check and change taps and appliances – confirmed that they were working properly, making minor repairs, and changing out kegs when needed. Maintained records to assist in the reordering process and ensured that delivered items were stored properly. I always demonstrated strong teamwork skills by effectively communicating with colleagues to fulfill customer orders in a timely manner. Lastly, I always exhibited a positive attitude and willingness to learn, consistently seeking opportunities to improve skills and contribute to the team's success. This was a short-term, seasonal position.
Campus Crates
Student Team Manager
Jan 2020 — Mar 2020
I was on a team of student managers who were in charge of organizing an all inclusive moving company. We would offer package deals to make moving out of college housing a lot easier and stress free. This included going to Greek houses and on-campus organizations to pitch idea, finding enough space to hold items, and many meetings of planning! Although COVID drastically changed our ability to carry out our services, it was a very valuable learning experience.
Golden Gate Sliders
Baseball Camp Counselor
Jun 2014 — Aug 2019
Several weeks every summer, we introduced and coached around 100 kids into the world of baseball and the joys of playing it. It was my job to keep the kids on task and to make sure that they really understand what baseball is all about - having fun! We had different themed days, consistent competition, and positive attitude while congratulating improvement!
Boy Scouts of America
Marin Sierra Counselor
Jul 2016 — Aug 2017
I worked on staff at Boy Scouts of America, Camp Marin Sierra for about 6 weeks each year. Usually, new counselors are only allowed to work for 2 weeks, but I was hired to work the full 6 weeks in my first year. We had approximately 1500 boy scouts between the ages of 10 & 18 attend the camp each year. Besides teaching my daily assigned Merit Badge classes, I was responsible to clean bathrooms, do dishes, serve food, lead camp songs, and have a great attitude from 6am to 10:30pm every day. During my second year, I was promoted and hand picked as staff to help on the Rifle Range. My daily duties included teaching classes on the Rifle Range Rules, the parts of a rifle and .22 ammunition, along with how to properly and thoroughly clean a rifle to both scouts and adults.
